FAQs

Hydration is key to daily life, but especially prior to taking an exercise class or having Fascial Stretch Therapy. Please come to class hydrated and ready to move. Please silence cell phones.

If you have never done Pilates we recommend you schedule a private session first. This is the best way to ensure you understand how to use the equipment as well as get tailored information regarding alignment, movement and form. If you prefer to go straight into class, it is required that you join a Foundations, or Level 1 class.


If you have an existing injury or a past injury that still bothers you or flares up regularly please inform us of the details by sending an email to hello@movewithstudio.com or call us at: 510-232-4885. We will do our best to accommodate you in classes, but it may be recommended that you come in for a private session first.


If you are pregnant and new to the studio we require a doctor’s clearance before you join classes or sessions, and recommend that you start with private sessions first. Those who have been coming to Pilates at Move With Studio can continue on with their regular sessions and should ask instructors for modifications through the different stages of the pregnancy. It is recommended that private sessions be supplemented so that you get tailored instruction through each trimester.

3 times per week is the ideal recommendation to see the best results in the shortest amount of time. If you are adding Pilates into an already existing exercise regimen 1-2 times per week is also effective. If you are only doing Pilates we also recommend adding in any form of cardiovascular exercise such as walking, running or spinning.

We use the Arketa booking system. You can book via the 'Schedule' link on our website (which links to the Arketa system). Once you’re logged in you can make purchases, book, waitlist, reschedule or cancel your classes as well as view your account details, schedule, and history.

Cancellations or any modifications to private, duet or stretch therapy sessions can be completed via your online Arketa account or an email can be sent to the studio at hello@movewithstudio.com. All reformer class cancellations need to be managed by the client via Arketa Online.

Classes and sessions canceled within the 24-hour period will be considered a late cancel and clients will lose their class or session. 

No Show Policy: There is a $10 no show fee for classes and $15 no show fee for private appointments. 

If you cannot make a class or appointment and do not want to be charged the no show fee, please late cancel yourself via Arketa Online so others might be able to reserve your spot. If you do not late cancel you will lose your class/session and be subject to the no show fee.

See our terms and conditions, or get in touch if you have any questions.

Classes and sessions canceled within the 24-hour period will be considered a late cancel and clients will lose their class or session. Late Cancellation & No Show Policy: There is a $10 no show fee for classes and $15 no show fee for private appointments. If you cannot make a class or appointment and do not want to be charged the no show fee, please late cancel yourself via MindBody Online so others might be able to reserve your spot. If you do not late cancel you will lose your class/session and be subject to the no show fee.

See our terms and conditions below, or get in touch if you have any questions.

There is no limit on the amount of waitlists you may join or the amount of students who can be added to a waitlist. However, a class credit will be deducted from your membership or class package for every waitlist you join. If you are not added to a class from the waitlist, the class credit will be automatically returned to your membership or package after the class begins. Once added to a waitlist you will be able to see your place in line from your booking screen.  The waitlist closes 8 hours prior to the start of class, if a spot opens up before it closes the first client on the waitlist will be automatically moved into the class and will receive an automated email that they were added.

Regardless of confirmation of attendance or not, if one receives an email or text message it means they have been added to the class. The 24 hour early cancellation window still applies even if you were moved from the waitlist into the class. 

Move With Studio is not responsible for unseen emails or text messages and each client is responsible for managing their waitlist sign-ups. Clients automatically confirm they are able to take the class because they signed up for the waitlist. If at any point you can no longer make that class, we recommend taking yourself off the waitlist outside of the 8 hour window to avoid being automatically added and the 24 hour cancellation window to avoid being penalized. This allows the next person on the waitlist to have a chance at being in class. 

If a spot opens up after the waitlist closes (within 8 hours of the class), those who are on the waitlist will not be automatically added to the class, and anyone is able to sign up for the open spot. 

* We always recommend checking the schedule the night before or morning of classes as we often times have late cancelations and space in each class.

* Make sure your Arketa account is set to receive all emails and notifications from Move With Studio. This can be managed in your Arketa account under “Preferences” in your profile.