Frequently Asked Questions

In-Studio Etiquette

  • Please wear clean and comfortable athletic wear that you can move freely in. For women, sweatpants or leggings and a fitted comfortable top. For men, sweatpants or workout shorts and a t-shirt. Please refrain from wearing overly potent perfumes and oils as they can be distracting to the experience of other clients in our intimate space.

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Socks are required. Socks with a sticky bottom, like Toesox, are recommended. We sell these grip socks at the studio. Grip socks are preferable so that there is less potential for slippage and better balance.

  • The studio is located in the Bank of the West shopping center in El Cerrito with ample parking spaces available free of cost.

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If you are new, please come 10 minutes early to fill out necessary paperwork and get acquainted with the studio. All other clients should arrive to class 3-5 minutes before the start of the session to take off shoes and get settled in.

  • Classes are 45 minutes in length. Private Pilates and Stretch Therapy Sessions are 50 minutes in length.

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No - Unfortunately we do not provide childcare.

  • We do not have showers located in the studio, but we do have a large bathroom with select amenities to help you freshen up.

  • We provide cubbies for you to store your items. We are not responsible for lost or stolen belongings.

  • We use the MINDBODY booking system. You can download and book either via the MINDBODY App for iPhone and Android, or through the 'Schedule' link on our website (which links to the MINDBODY system). Once you’re logged in you can make purchases, book, waitlist, reschedule or cancel your classes as well as view your account details, schedule, and history. To create an account and download the app, click here!

  • Save time by completing your health waiver online before your first time at the studio. You can fill out and sign your health waiver at: https://movewith.brandbot.io/waivers/new-waiver.html

  • Visit our COVID Safety page for more information on how we have and continue to keep our community safe.

  • Cancellations or any modifications to private, duet or stretch therapy sessions can be completed via MindBody Online or an email can be sent to the studio at hello@movewithstudio.com. All reformer class cancellations need to be managed by the client via MindBody Online.

    Classes and sessions canceled within the 24-hour period will be considered a late cancel and clients will lose their class or session. Late Cancellation & No Show Policy: There is a $10 no show fee for classes and $15 no show fee for private appointments. If you cannot make a class or appointment and do not want to be charged the no show fee, please late cancel yourself via MindBody Online so others might be able to reserve your spot. If you do not late cancel you will lose your class/session and be subject to the no show fee.

    See our terms and conditions below, or get in touch if you have any questions.

  • There are 4 spots available on the waitlist. The waitlist closes 24 hours before the start of class. If a spot opens up before it closes you will be automatically added into the class and will receive an automated email that you were added. If a spot opens up after the waitlist closes, you can add yourself or email us to add you in.

    Those added into a class from the waitlist and show payment owed because they have preregistered for additional classes and used up their current pack will be emailed about the purchase of a new pack.

    If we do not hear from you within 24 hours regarding payment you will be charged for a single class to reconcile what is due.

    ** We always recommend checking the schedule the morning of classes as we often times have late cancellations and space in each class.

On your Movement Practice

  • Hydration is key to daily life, but especially prior to taking an exercise class or having Fascial Stretch Therapy. Please come to class hydrated and ready to move. Please silence cell phones.

  • If you have never done Pilates we recommend you schedule a private session first. This is the best way to ensure you understand how to use the equipment as well as get tailored information regarding alignment, movement and form. If you prefer to go straight into class, it is required that you join a Foundations, or Level 1 class.

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If you have an existing injury or a past injury that still bothers you or flares up regularly please inform us of the details by sending an email to hello@movewithstudio.com or call us at: 510-232-4885. We will do our best to accommodate you in classes, but it may be recommended that you come in for a private session first.

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If you are pregnant and new to the studio we require a doctor’s clearance before you join classes or sessions, and recommend that you start with private sessions first. Those who have been coming to Pilates at Move With Studio can continue on with their regular sessions and should ask instructors for modifications through the different stages of the pregnancy. It is recommended that private sessions be supplemented so that you get tailored instruction through each trimester.

  • 3 times per week is the ideal recommendation to see the best results in the shortest amount of time. If you are adding Pilates into an already existing exercise regimen 1-2 times per week is also effective. If you are only doing Pilates we also recommend adding in any form of cardiovascular exercise such as walking, running or spinning.

Fascia Stretch Therapy (Stretch Therapy)

  • Please come as hydrated as possible. Consuming at least half of your weight in ounces of water per day is necessary to keep your joints lubricated. Drinking water or consuming water with electrolytes before a session will help enhance the results of the session.

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Please wear comfortable clothes, i.e, t-shirt and sweatpants or leggings. If you are coming from a workout please change into a fresh set of clothes. Our therapists should be able to move your legs and your arms without restriction.

  • No oils or lotions are used during the session.

  • You can go about your normal day after a session, but we recommend drinking plenty of water to flush out toxins, similar to recommendations after a massage. Rest is also beneficial, but not necessary after an FST session.

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You can workout before or after an FST session. Our recommendation is to work out first then stretch after.

  • Your stretch session should be pain-free. There will be moments during the session where you will feel a deep stretch, but it should not be painful. Please notify your therapist if you are feeling any pain throughout the session.

Studio Terms and Conditions

Cancellations
Move With Studio’s has a 24-hours cancellation policy.

Early cancellations are outside the 24-hour window of the start time. Clients will have their account credited with the class or Session when this occurs. 

Late cancellations are within the 24-hour window of the start time. Clients will be charged the full price of a single class/Session or have a credit deducted from their account when this occurs.

Cancellations or any modifications to your schedule can be completed via MindBody Online or an email can be sent to the studio at hello@movewithstudio.com. 

All clients when signing up and/or making purchases understand the terms and conditions of Move With Studio’s policy.

Expirations + Refunds
All clients understand that regularly priced group class, private and Stretch Therapy packages have an expiration date of 6 months and that New Client Specials have a 6-week expiration from the date of purchase. 

All clients understand that Move With Studio does not offer extensions on expiration dates, and expired packages cannot be reinstated. 

All clients understand all sales are final and Move With Studio does not offer refunds.

Waitlist
There are 4 spots available on the waitlist. The waitlist closes 24 hours before the start of class. If a spot opens up before it closes, those on the waitlist will be automatically added into the class and will receive an automated email or text message that they were added in. Regardless of confirmation of attendance or not, if one receives an email or text message it means they have been added to the class. The 24 hour early cancellation window still applies even if you were moved from the waitlist into the class. 

Move With Studio is not responsible for unseen emails or text messages and each client is responsible for managing their waitlist sign-ups. Clients automatically confirm they are able to take the class because they signed up for the waitlist. If at any point you can no longer make that class or decide to sign up for a different class, we recommend taking yourself off the waitlist outside of the 24 hour window to avoid being automatically added and/or penalized. That way the next person on the waitlist can have a chance at being in class. 

If a spot opens up after the waitlist closes (within 24 hours of the class), those who are on the waitlist will not be automatically added to the class, and anyone is able to sign up for the open spot. 

Those added into a class from the waitlist and show payment owed is because they either do not have any classes in their account or they have pre-registered for future classes with their current package and all of the classes from the package have all been allocated. If you want to use a class from your package, you will need to early cancel yourself out of the future class in order for the credit to be applied. If we do not hear from you within 24 hours regarding payment you will be charged for a single class to reconcile what is due.

* We always recommend checking the schedule the night before or morning of classes as we often times have late cancelations and space in each class.

** Make sure your account is set to receive all emails and notifications from Move With Studio. This can be managed in your MindBody account under “Contact” in your profile.