Frequently Asked Questions

In-Studio Etiquette

  • Please wear clean and comfortable athletic wear that you can move freely in. For women, sweatpants or leggings and a fitted comfortable top. For men, sweatpants or workout shorts and a t-shirt. Please refrain from wearing overly potent perfumes and oils as they can be distracting to the experience of other clients in our intimate space.

  • Socks are required. Socks with a sticky bottom, like Toesox, are recommended. We sell these grip socks at the studio. Grip socks are preferable so that there is less potential for slippage and better balance.

  • The studio is located in the Bank of the West shopping center in El Cerrito with ample parking spaces available free of cost.

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If you are new, please come 5-10 minutes early to get acquainted with the studio and introduce yourself to your teacher. All other clients should arrive to class 3-5 minutes before the start of the session to take off shoes and get settled in.

  • Classes are 45 minutes in length. Private Pilates and Stretch Therapy Sessions are 50 minutes in length.


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No - Unfortunately we do not provide childcare.

  • We do not have showers located in the studio, but we do have a large bathroom with select amenities to help you freshen up.

  • We provide cubbies for you to store your items. We are not responsible for lost or stolen belongings.

On your Movement Practice

  • Hydration is key to daily life, but especially prior to taking an exercise class or having Fascial Stretch Therapy. Please come to class hydrated and ready to move. Please silence cell phones.

  • If you have never done Pilates we recommend you schedule a private session first. This is the best way to ensure you understand how to use the equipment as well as get tailored information regarding alignment, movement and form. If you prefer to go straight into class, it is required that you join a Foundations, or Level 1 class.

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If you have an existing injury or a past injury that still bothers you or flares up regularly please inform us of the details by sending an email to hello@movewithstudio.com or call us at: 510-232-4885. We will do our best to accommodate you in classes, but it may be recommended that you come in for a private session first.

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If you are pregnant and new to the studio we require a doctor’s clearance before you join classes or sessions, and recommend that you start with private sessions first. Those who have been coming to Pilates at Move With Studio can continue on with their regular sessions and should ask instructors for modifications through the different stages of the pregnancy. It is recommended that private sessions be supplemented so that you get tailored instruction through each trimester.

  • 3 times per week is the ideal recommendation to see the best results in the shortest amount of time. If you are adding Pilates into an already existing exercise regimen 1-2 times per week is also effective. If you are only doing Pilates we also recommend adding in any form of cardiovascular exercise such as walking, running or spinning.

  • We use the Arketa booking system. You can book via the 'Schedule' link on our website (which links to the Arketa system). Once you’re logged in you can make purchases, book, waitlist, reschedule or cancel your classes as well as view your account details, schedule, and history.

  • Cancellations or any modifications to private, duet or stretch therapy sessions can be completed via your online Arketa account or an email can be sent to the studio at hello@movewithstudio.com. All reformer class cancellations need to be managed by the client via Arketa Online.

    Classes and sessions canceled within the 24-hour period will be considered a late cancel and clients will lose their class or session. 

    No Show Policy: There is a $10 no show fee for classes and $15 no show fee for private appointments. 

    If you cannot make a class or appointment and do not want to be charged the no show fee, please late cancel yourself via Arketa Online so others might be able to reserve your spot. If you do not late cancel you will lose your class/session and be subject to the no show fee.

    See our terms and conditions, or get in touch if you have any questions.


    Classes and sessions canceled within the 24-hour period will be considered a late cancel and clients will lose their class or session. Late Cancellation & No Show Policy: There is a $10 no show fee for classes and $15 no show fee for private appointments. If you cannot make a class or appointment and do not want to be charged the no show fee, please late cancel yourself via MindBody Online so others might be able to reserve your spot. If you do not late cancel you will lose your class/session and be subject to the no show fee.

    See our terms and conditions below, or get in touch if you have any questions.

  • There is no limit on the amount of waitlists you may join or the amount of students who can be added to a waitlist. However, a class credit will be deducted from your membership or class package for every waitlist you join. If you are not added to a class from the waitlist, the class credit will be automatically returned to your membership or package after the class begins. Once added to a waitlist you will be able to see your place in line from your booking screen.  The waitlist closes 8 hours prior to the start of class, if a spot opens up before it closes the first client on the waitlist will be automatically moved into the class and will receive an automated email that they were added.

    Regardless of confirmation of attendance or not, if one receives an email or text message it means they have been added to the class. The 24 hour early cancellation window still applies even if you were moved from the waitlist into the class. 

    Move With Studio is not responsible for unseen emails or text messages and each client is responsible for managing their waitlist sign-ups. Clients automatically confirm they are able to take the class because they signed up for the waitlist. If at any point you can no longer make that class, we recommend taking yourself off the waitlist outside of the 8 hour window to avoid being automatically added and the 24 hour cancellation window to avoid being penalized. This allows the next person on the waitlist to have a chance at being in class. 

    If a spot opens up after the waitlist closes (within 8 hours of the class), those who are on the waitlist will not be automatically added to the class, and anyone is able to sign up for the open spot. 

    * We always recommend checking the schedule the night before or morning of classes as we often times have late cancelations and space in each class.

    * Make sure your Arketa account is set to receive all emails and notifications from Move With Studio. This can be managed in your Arketa account under “Preferences” in your profile.

Membership FAQs

  • Unfortunately unused classes do not roll over into future months and need to be used within each billing cycle.

  • You can purchase class packages to supplement additional classes outside of the 4 or 8 in each membership. Those on the Move With Ease Membership receive a 10% discount on a single reformer class or a 5 pack of reformer classes. Those on Move With Abundance receive 10% off all services and packages. These packages have the normal 6 month expiration and can roll into future months with you. As a rule of thumb, always make sure to use your membership classes when registering for classes first, then use your class packs to for additional classes or adding yourself to the waitlist. 

  • You are allowed to pause your membership if you will be away from the studio for 2 weeks or more. Pauses under 2 weeks are not accepted. Please email us 1 week before your leave so we can make appropriate changes to your subscription. 

  • Yes! A perk of your membership is that you can pre-register yourself for future classes outside of your current month before your are billed for them. 

  • You are billed monthly, so if you sign up on the 15th, you will be billed the following months on the 15th.

  • A perk of your membership is that you get a full 4 weeks of schedule to book, whereas those who book only with class packs get 2 weeks. If you are looking at the schedule on a Monday, it will only show 4 weeks Monday to Monday. The same for Tuesday, Wednesday, etc. 

  • You can upgrade your membership from Ease to Abundance at any time. Please send us an email to hello@movewithstudio.com to make your request and we will take care of the upgrade for you.

  • Your membership is a contract for 3 months, then you are welcome to cancel your membership at any time after the 3 month period is over. We do require 1 month notice via email to hello@movewithstudio.com to cancel your membership. 

Stretch Therapy FAQs

  • Please come as hydrated as possible. Consuming at least half of your weight in ounces of water per day is necessary to keep your joints lubricated. Drinking water or consuming water with electrolytes before a session will help enhance the results of the session.

  • All Stretch Therapy appointments will be offered solely in the Annex. Having a quiet, private space is a major upgrade to the Stretch Therapy experience for all clients. It creates an environment where each individual can fully relax into their body, allow their nervous system to drop down, and receive the stretch in the most restorative way.

  • Please wear comfortable clothes, i.e, t-shirt and sweatpants or leggings. If you are coming from a workout please change into a fresh set of clothes. Our therapists should be able to move your legs and your arms without restriction.

  • No oils or lotions are used during stretch therapy.

  • You can go about your normal day after a session, but we recommend drinking plenty of water to flush out toxins, similar to recommendations after a massage. Rest is also beneficial, but not necessary after getting stretch therapy.

  • You can workout before or after a fascial stretch therapy session. Our recommendation is to work out first then stretch after.

  • Your stretch session should be pain free. There will be moments during the session where you will feel a deep stretch, but it should not be painful. Please notify your therapist if you are feeling any pain.

Terms and Conditions

Move With Studio Terms And Conditions

Cancellations

Move With Studio’s has a 24-hour cancellation policy.

Early cancellations are outside the 24-hour window of the start time of a class or a session. Clients will have their account credited with the class or session when this occurs

Late cancellations are within the 24-hour window of the start time of a class or a session. Clients will be charged the full price of a single class or session, or have a credit deducted from their account when this occurs.

Cancellations or any modifications to private, duet or stretch therapy sessions can be completed via your Arketa Dashboard  or an email can be sent to the studio at hello@movewithstudio.com

All reformer class cancellations need to be managed by the client via their Arketa Dashboard.

No Show Policy: There is a $10 no show fee for classes and $15 no show fee for private appointments. If you cannot make a class or appointment and do not want to be charged the no show fee, please late cancel yourself via Arketa  so others might be able to reserve your spot. If you do not late cancel you will lose your class/session and be subject to the no show fee.

All clients when signing up and/or making purchases understand the terms and conditions of Move With Studio’s Cancellation and No Show Policy.

Expirations + Refunds

All clients understand that regularly priced Group Reformer Classes, Private, Duet and Fascia Stretch Therapy packages have an expiration date of 6 months and that New Client Specials have a 6-week expiration from the date of purchase.

All clients understand that Move With Studio does not offer extensions on expiration dates, and expired packages cannot be reinstated.

All clients understand all sales are final and Move With Studio does not offer refunds.

Waitlist Policy

There is no limit on the amount of waitlists you may join or the amount of students who can be added to a waitlist. However, a class credit will be deducted from your membership or class package for every waitlist you join. If you are not added to a class from the waitlist, the class credit will be automatically returned to your membership or package after the class begins. Once added to a waitlist you will be able to see your place in line from your booking screen.  The waitlist closes 8 hours prior to the start of class, if a spot opens up before it closes the first client on the waitlist will be automatically moved into the class and will receive an automated email that they were added. 

Regardless of confirmation of attendance or not, if one receives an email or text message it means they have been added to the class. The 24 hour early cancellation window still applies even if you were moved from the waitlist into the class.

Move With Studio is not responsible for unseen emails or text messages and each client is responsible for managing their waitlist sign-ups. Clients automatically confirm they are able to take the class because they signed up for the waitlist. If at any point you can no longer make that class, we recommend taking yourself off the waitlist outside of the 8 hour window to avoid being automatically added and the 24 hour cancellation window to avoid being penalized. This allows the next person on the waitlist to have a chance at being in class.

If a spot opens up after the waitlist closes (within 8 hours of the class), those who are on the waitlist will not be automatically added to the class, and anyone is able to sign up for the open spot.

* We always recommend checking the schedule the night before or morning of classes as we often times have late cancelations and space in each class.

** Make sure your Arketa account is set to receive all emails and notifications from Move With Studio. This can be managed in your Arketa account under “Preferences” in your profile.

Membership Terms

  • 3 month contract that auto-renews every month.

  • Move With Studio requires 1 month notice via email for membership cancellation after the initial 3 months of contract. Each monthly payment is nonrefundable.

  • If classes are not used within the month time frame they do not roll over into the next month. 

  • Membership is nontransferable or shareable. 

  • You can upgrade your membership at any time, Email hello@movewithstudio.com to request an upgrade.

  • Schedule and instructor may be subject to change without notice.

  • If you need to pause your membership please email hello@movewithstudio.com to make your request. Pauses under 2 weeks are not accepted. 

Website Terms

Ownership of Site. This Site is owned and operated by KW Wellness Inc. dba Move With Studio. All of the content appearing on this Site, including, but not limited to, text, graphics, logos, icons, images, and software are the property of Move With Studio  and protected U.S. and international copyright laws. All elements of the Site, including, but not limited to the general design, collection, arrangement and assembly of all content are the exclusive property of Move With Studio  and protected by U.S. and international copyright laws. Any other use, including reproduction, modification, distribution, transmission, republication, display, or performance of the content of this Site is strictly prohibited.

Overview. This website is operated by Move WIth Studio. Throughout the site, the terms “we”, “us” and “our” refer to Move WIth Studio. Move WIth Studio offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

To use the Website you must be, and represent and warrant that you are, of legal age (18 years of age or older) and competence. By using the Website on behalf of any third party, you are representing to us that you are an authorized representative of that third party and that your use of the Website constitutes that third party’s acceptance of these Terms. In addition, if you have been previously prohibited from accessing the Website or the website of any of our affiliates, you are not permitted to access the Website.

 Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-sublicensable, non-transferable, and revocable right to access the Website and use the Services for your personal, non-commercial use, and as we otherwise intend. Move With Studio reserves the right to monitor the Service for the purpose of determining that your usage complies with these Terms.

Prohibited Conduct. You may not use the Website or Services other than as expressly permitted by these Terms. Without limitation, you will not, directly or indirectly: (a) copy, reproduce, modify, distribute, display, create derivative works of or transmit any content on the Website; (b) use the Service or Website commercially; (c) reverse engineer, decompile, tamper with or disassemble the technology used to provide the Service or Website (except as and only to the extent any foregoing restriction is prohibited by a non-waivable provision of applicable law); (d) interfere with or damage the Service, Website, or underlying any technology; (e) impersonate or misrepresent your identity or affiliation; (f) attempt to obtain unauthorized access to the Service or Website; (g) collect information about users of the Service, the Website, or the Service; (h) violate, misappropriate or infringe a third party’s intellectual property or other right, or any social media platform terms; (i) violate any law, rule, or regulation, or (j) interfere with any third party’s ability to use or enjoy, or our ability to provide, the Service or Website.

We May Discontinue or Suspend Our Website or Terminate Your Use. These Terms are effective unless and until terminated by you or us.  We reserve the right at any time and from time to time to modify or discontinue, temporarily or permanently, our Website (or any part thereof) with or without notice. You agree that we shall not be liable to you or any third party for any such termination, modification, suspension or discontinuance of our Website. We may deny you access to all or part of the Website at any time for any reason (including if you violate these Terms, as determined in our sole and absolute discretion) or no reason at all. If we terminate your right to access the Website, these Terms will terminate and all rights you have to access the Website will immediately terminate.

Your Use of Our Content is Restricted: (a) Unless expressly permitted, you may not copy, reproduce, distribute, publish, enter into a database, display, perform, modify, create derivative works from, transmit or in any way exploit any part of our Website or any content thereon. You further acknowledge and agree that the formulas, techniques, concepts, ideas, and processes provided on the website, including videos, audios, images, and writings (collectively referred to as the “Content”), are confidential and proprietary in nature, and all rights thereto are held exclusively by us. You are granted a limited license to access such Content for personal purposes, and agree not to reproduce, share, or exploit the Content in any manner. You may not distribute any part of this site or any content thereon over any network, including, without limitation, a local area network, or sell or offer it for sale. In addition, these files may not be used to construct any kind of database. Just as we from time to time excerpt materials from other sources in order to support the various commentaries and writings contained herein, we respect the right of others to make "fair use" of the materials contained on Our Website; accordingly, you may from time to time excerpt and use materials set forth on this site consistent with the principles of "fair use".

We May be Legally Compelled to Disclose Certain Information. You agree that in the event we receive a subpoena issued by a court or from a law enforcement or government agency, we shall comply with such subpoenas without your consent or prior notice to you and may disclose your IP address, username, name, IP location or other information in response thereto.

You Are Responsible for Your Own Access. You are responsible for obtaining at your own expense all equipment and services needed to access and use our Website and the Services, including all devices, Internet browsers and Internet access. If you access our Website, a Website application or an Services through a mobile or wireless device, you are responsible for all fees that your carrier may charge you for data, text messaging and other wireless access or communications services.

We Do Not Target Children Under Age 13. Due to the nature of the Internet, we cannot prohibit minors from visiting Our Website, including without limitation, our Services. our Website and our Services are not directed toward children under the age of 13 and we do not knowingly collect information from children under the age of 13 through our Website or the Services.

You Must Abide by Applicable International Laws. Due to the global nature of the Internet, you agree to comply with all local rules regarding online conduct and acceptable content. Specifically, you agree to comply with all applicable laws regarding the transmission of technical data exported from the United States or the country in which you reside.

Changes to these Terms. You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Contact. Questions about the Terms of Service should be sent to us at hello@movewithstudio.com

KW Wellness Inc dba Move With Studio Last Modified December 20, 2021. By continuing to use our website, you agree to abide by these terms.

Privacy

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.  “Outside Parties” does not include website hosting partners and other parties who assist us in operating our Website, conducting our business, or servicing you, so long as those parties agree to keep the information confidential.  In addition to the specific situations discussed elsewhere in this policy, we disclose information in the following situations:

Other Disclosures with Your Consent.  We may ask if you would like us to share your information with other unaffiliated third parties who are not described elsewhere in this policy.

Other Disclosures without Your Consent. We may disclose information in response to subpoenas, warrants, or court orders, or in connection with any legal process, or to comply with relevant laws.  We may also share your information in order to establish or exercise our rights, to defend against a legal claim, to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, safety of person or property, or a violation of our policies, or to comply with your request for the shipment of products to or the provision of services by a third party intermediary.

Partner Promotion. We may offer contests, sweepstakes, or other promotions with third party partners.  If you decide to enter a contest, sweepstakes, or promotion that is sponsored by a third party partner the information that you provide will be shared with us and with them.  Their use of your information is not governed by this privacy policy.

Service Providers. We may share your information with service providers.  Among other things service providers may help us to administer our website, conduct surveys, provide technical support, process payments, and assist in the fulfillment of orders.

Your Choices

You can make the following choices regarding your personal information:

  1. Promotional Emails. You may choose to provide us with your email address for the purpose of allowing us to send free promotional materials to you, as well as targeted offers from third parties.  You can stop receiving promotional emails by following the unsubscribe instructions in e-mails that you receive.  If you decide not to receive promotional emails, we may still send you service related communications.

  2. Access To Your Personal Information. If required by law, upon request, we will grant you reasonable access to the personal information that we have about you.  You may request access to your personal information by contacting us at the email described below.

  3. Changes To Your Personal Information. We rely on you to update and correct your personal information.  Our Website allows you to modify or delete your account profile.  Note that we may keep historical information in our backup files as permitted by law.  If our Website does not permit you to update or correct certain information contact us at the email addressed described below.

  4. Deletion Of Your Personal Information. Typically we retain your personal information for the period necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.  If required by law, you may, however, request information about how long we keep a specific type of information, or request that we delete your personal information by contacting us at the email address described below.  In addition, we may keep your personal information as needed to comply with our legal obligations, resolve disputes, and/or enforce any of our agreements. 

  5. Revocation Of Consent.  If you revoke your consent for the processing of personal information then we may no longer be able to provide you services. In some cases, we may limit or deny your request to revoke consent if the law permits or requires us to do so, or if we are unable to adequately verify your identity. You may revoke consent to processing (where such processing is based upon consent) by contacting us at the email  address described below.

  6. Online Tracking.  We do not currently recognize automated browser signals regarding tracking mechanisms, which may include "Do Not Track" instructions.


Third-Party Links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our Website and welcome any feedback about these linked sites (including if a specific link does not work).  Notwithstanding the foregoing, we have no control over the privacy practices of websites or applications that we do not own.