Arketa Account Best Practices
We have received many messages since the software transition regarding how to log into your account, resetting passwords and booking classes and sessions. The following is a quick best practices guide to navigating your new account.
1. All bookings, purchases and account management are made on the Move With Studio website. You no longer need to go to a separate website to do this.
2. When logging in from the home page always click on the "login" button to the far right on the top navigation bar. From there you will be taken to the class schedule page where you will see another "login" button to the top right of that page. Click on that and type in your login credentials.
3. If you need to reset your password click "forgot password," add your email address and a password reset link will be sent to your inbox. Be mindful that this link will expire within 45 minutes, so reset your password promptly. Once you have reset your password come back to the Move With Studio website to schedule and access your account. Do not continue to navigate your account here because you will not be able to access your full account information or book.
4. Once logged in you can manage your schedule (including waitlists), check your active packages, refer a friend and manage payments and family sharing by clicking on the green circle with your initial in it.
5. If you need to book a private, duet or FST session you navigate to the "Offerings" tab and click on your desired offering. Scroll down to the the pricing box "book a session." If you need to book a class you navigate to the "class schedule" page. If you just need to purchase a new pack click on "Pricing & Purchase" and all pricing options are listed and can be purchased here.
If you have additional questions feel free to email us at hello@movewithstudio.com to inquire. We are here to make the booking experience as easy as possible for you!
