Studio Terms & Conditions

Cancellations

Move With Studio’s has a 24-hours cancellation policy.

Early cancellations are outside the 24-hour window of the start time. Clients will have their account credited with the class or Session when this occurs. 

Late cancellations are within the 24-hour window of the start time. Clients will be charged the full price of a single class/Session or have a credit deducted from their account when this occurs.

Late Cancellation & No Show Policy: There is a $10 no show fee for classes and $15 no show fee for private appointments. If you cannot make a class or appointment and do not want to be charged the no show fee, please late cancel yourself via MindBody Online so others might be able to reserve your spot. If you do not late cancel you will lose your class/session and be subject to the no show fee.

Cancellations or any modifications to your schedule can be completed via MindBody Online or an email can be sent to the studio at hello@movewithstudio.com. 

All clients when signing up and/or making purchases understand the terms and conditions of Move With Studio’s policy.

Expirations + Refunds

All clients understand that regularly priced group class, private and Stretch Therapy packages have an expiration date of 6 months and that New Client Specials have a 6-week expiration from the date of purchase. 

All clients understand that Move With Studio does not offer extensions on expiration dates, and expired packages cannot be reinstated. 

All clients understand all sales are final and Move With Studio does not offer refunds.

Waitlist

There are 4 spots available on the waitlist. The waitlist closes 24 hours before the start of class. If a spot opens up before it closes, those on the waitlist will be automatically added into the class and will receive an automated email or text message that they were added in. Regardless of confirmation of attendance or not, if one receives an email or text message it means they have been added to the class. The 24 hour early cancellation window still applies even if you were moved from the waitlist into the class. 

Move With Studio is not responsible for unseen emails or text messages and each client is responsible for managing their waitlist sign-ups. Clients automatically confirm they are able to take the class because they signed up for the waitlist. If at any point you can no longer make that class or decide to sign up for a different class, we recommend taking yourself off the waitlist outside of the 24 hour window to avoid being automatically added and/or penalized. That way the next person on the waitlist can have a chance at being in class. 

If a spot opens up after the waitlist closes (within 24 hours of the class), those who are on the waitlist will not be automatically added to the class, and anyone is able to sign up for the open spot. 

Those added into a class from the waitlist and show payment owed is because they either do not have any classes in their account or they have pre-registered for future classes with their current package and all of the classes from the package have all been allocated. If you want to use a class from your package, you will need to early cancel yourself out of the future class in order for the credit to be applied. If we do not hear from you within 24 hours regarding payment you will be charged for a single class to reconcile what is due.

* We always recommend checking the schedule the night before or morning of classes as we often times have late cancelations and space in each class.

** Make sure your account is set to receive all emails and notifications from Move With Studio. This can be managed in your MindBody account under “Contact” in your profile.

Questions? Please don’t hesitate to contact us, or visit our FAQ’s.